Privacy policy

At Versoura, we deeply value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

This policy reflects the commitment of OUAHIM LLC, operator of the Versoura brand, to ethical data handling and customer transparency across all regions where we operate.

1. Data Controller

The data controller responsible for your personal data is:

OUAHIM LLC
📍 131 Continental Drive, Suite 305
Newark, Delaware 19713, USA
📧 Email: contact@versoura.com

2. What Personal Data We Collect

When you use our website or place an order, we may collect:

  • Personal Identification Data:
    Name, email address, country, phone number (if provided), delivery address (for physical products)

  • Story/Order Data:
    Personal stories or occasion details you submit to create your custom song

  • Payment Information:
    Processed securely via Shopify/third-party payment gateways — we do not store any card or bank details

  • Technical/Browsing Data:
    IP address, browser type, operating system, visited pages, time spent on site, device type, cookies

3. Purpose of Data Collection

Your data is collected and used for the following purposes:

  • 📦 To fulfill your order and deliver your personalized song or product

  • 💌 To communicate with you about your order or any requested support

  • 📈 To improve our services, product offerings, and website experience

  • 📢 To send marketing communications (only with your prior consent)

  • 📊 To conduct analytics, track performance, and detect fraud

4. Legal Basis for Processing

We process your data under these legal grounds:

  • 📄 Contractual necessity – to process your order and deliver your custom song

  • ✉️ Consent – for newsletters, SMS, or promotional messages

  • ✅ Legitimate interest – to improve services and prevent abuse or fraud

5. Who We Share Data With

Your personal data is never sold. It may be shared only with:

  • Trusted service providers (e.g., email platforms, payment processors, SMS providers, delivery carriers)

  • Legal authorities or regulators, if required by law

All third parties are required to comply with confidentiality and data protection laws.

6. How Long We Keep Your Data

We keep your data only as long as needed for legal, accounting, or service purposes:

  • Customer order data: up to 3 years after last interaction

  • Legal and tax data: up to 10 years (as required)

  • Marketing data: until you withdraw your consent

7. Your Rights Under GDPR (and Similar Laws)

As a user, you have the following rights:

  • 📥 Right to access – Know what data we hold about you

  • ✏️ Right to rectify – Correct any inaccurate or incomplete information

  • ❌ Right to delete – Request deletion of your data (where applicable)

  • 🚫 Right to object – Stop data usage for direct marketing

  • 🔄 Right to portability – Request a copy of your data in a standard format

📧 To exercise these rights, please email: contact@versoura.com

8. Cookies

Versoura uses cookies to:

  • Remember user preferences

  • Analyze traffic and website usage

  • Enhance performance and personalization

You may adjust cookie preferences in your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your data from loss, unauthorized access, or misuse. This includes encryption, secure platforms, and strict access controls.

10. Marketing Communication & SMS

If you opt in, we may send SMS or email updates related to your order, abandoned cart reminders, and occasional promotions.

📩 You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails

  • Replying STOP to any SMS

  • Contacting us directly at contact@versoura.com

Standard SMS/data rates may apply depending on your provider.

11. Changes to This Privacy Policy

We reserve the right to update this policy in line with changes to our practices or legal obligations. We encourage users to review it periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is used:

📧 Email: contact@versoura.com
📍 Address: OUAHIM LLC, 131 Continental Drive, Suite 305, Newark, DE 19713, USA